The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Communicate effectively with clients and other persons
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Greet clients and other visitors appropriately Completed |
Evidence:
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Make available an appropriate environment for the client to complete medical, dental and financial details Completed |
Evidence:
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Listen carefully and be sensitive to client and/or carer point of view Completed |
Evidence:
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Provide information to client and/or carer appropriately and completely using language that can be easily understood Completed |
Evidence:
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Ensure client and/or carer understands information provided to them Completed |
Evidence:
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Show empathy and respect for client and/or carer by being polite and avoiding negative comments Completed |
Evidence:
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Respond appropriately to enquiries from clients and visitors
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Maintain personal dress and presentation Completed |
Evidence:
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Operate communication equipment effectively Completed |
Evidence:
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Respond to enquiries promptly, politely and ethically Completed |
Evidence:
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Determine the purpose of an enquiry, the identity of the person and retrieve relevant record/s if required Completed |
Evidence:
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Prioritise messages and record them legibly and accurately Completed |
Evidence:
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Refer enquiries outside area of responsibility and/or knowledge to appropriate supervisor Completed |
Evidence:
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Comply with organisation protocols for electronic communication with clients and/or carers Completed |
Evidence:
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Maintain confidentiality of information relating to clients, staff and the dental practice/organisation Completed |
Evidence:
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Allocate appointments appropriate to client and organisation requirements
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Identify the client's appointment requirements Completed |
Evidence:
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Agree an appointment time which meets the client's preferences and the organisation's requirements Completed |
Evidence:
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Record the appointment details accurately and legibly using standard dental notation in the organisations appointment system Completed |
Evidence:
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Provide a copy of appointment details to the client Completed |
Evidence:
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Monitor appointment schedules and notify clients and the oral health care team of any necessary changes within a suitable timeframe Completed |
Evidence:
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Calculate and record basic financial transactions
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Complete petty cash vouchers accurately and account for all monies Completed |
Evidence:
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Calculate correct fees Completed |
Evidence:
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Apply GST where appropriate in line with identified requirements Completed |
Evidence:
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Check and record legibly and accurately payments received Completed |
Evidence:
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Validate cheques and credit card vouchers Completed |
Evidence:
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Provide the client with a receipt Completed |
Evidence:
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Handle cash and record financial transactions
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Balance accurately monies received against records of payment in accordance with organisation policies Completed |
Evidence:
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Secure cash is secured in an approved location Completed |
Evidence:
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Respond to suspected breaches of security and take the appropriate action with minimum delay in accordance with organisation policies Completed |
Evidence:
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Identify a record of bad debts and take appropriate action in line with office procedures Completed |
Evidence:
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Follow banking procedures in accordance with organisation policies Completed |
Evidence:
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Maintain client records
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Remove the correct client files and attach the appropriate fees and diagnostic records Completed |
Evidence:
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Place files in order of appointment Completed |
Evidence:
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Enter information legibly, accurately and update as appropriate Completed |
Evidence:
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File client dental records correctly after use Completed |
Evidence:
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Maintain up-to-date, accurate, legible and complete records of laboratory work Completed |
Evidence:
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Assist with client recalls
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Apply knowledge of a client recall system Completed |
Evidence:
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Mark client records with the relevant recall date as appropriate and as directed by the operator Completed |
Evidence:
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Identify clients who are due for recall and notify them that an appointment is due Completed |
Evidence:
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Follow-up with courtesy those clients who do not respond to a recall appointment request Completed |
Evidence:
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